Your Questions Answered

What format are the documents supplied in?

All policies are supplied in fully editable Microsoft Word format, allowing you to add your service name, adapt procedures and customise terminology as needed.  You will also receive a PDF copy of each policy (provided together in a ZIP file) so you always have a clean, untouched original version for reference.

Do you offer full policy libraries?

Yes. CCR provides complete policy libraries available at one-off, affordable prices.  These include all essential core policies typically expected within a domiciliary care service 

Are future updates included?

CCR does not use a subscription model. If a policy is significantly updated, you can choose to purchase the revised version at the standard price. This keeps things simple with no ongoing costs.

Are the policies aligned with the CQC Single Assessment Framework (SAF)?

Yes.  All CCR policies are developed with reference to the Single Assessment Framework and reflect current legislation, national guidance and sector best practice .

Can I remove the Plain English Summary?

Yes. All documents are fully editable. You can customise each policy according to your preferences.

Do I need to credit CCR when using the documents?

No. Once purchased, you may use and adapt the policies as part of your organisation’s document library without attribution.

Can I buy individual policies?

Yes. Every policy is available individually for £36, with instant download.

How do I receive my documents after purchase?

All documents are available for instant download once payment is completed. 

Do you offer a policy branding service?

Yes. CCR offers an optional Policy Branding Service where your organisation’s name and logo can be added to your purchased policies. Branded versions are provided in Word and PDF formats.

Does branding replace the need to personalise my policies?

No. Branding is an administrative service only. Providers must still read, understand and adapt their policies to reflect their own procedures and service model. To meet CQC expectations and avoid issues during registration or inspection, managers must ensure every policy accurately describes how their organisation operates in practice.

Do forms and templates come with updates?

No. Forms and templates are sold as one-off purchases. 

Can I edit forms and templates?

Yes. Every document is fully editable in Word and includes "insert details" fields to help you personalise them quickly.

Do templates come with sample versions?

Many do. Where helpful, a completed sample is included to show how the template should look when fully completed.