This privacy notice explains how and why we collect, store and use (“process”) your information when you use our services.

Most of the personal data we collect is provided directly by you when you contact us, use our services or visit our website. Technical information may also be generated when you use our website or other online services

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• Contact details such as your name, address, email and telephone number
•  Financial information (if relevant)
•  Information you provide through forms, enquiries or service requests
   

You can find more information about what constitutes personal data by visiting the Information Commissioner’s Office (ICO) website: www.ico.org.uk

We process your information to:

• Provide, improve and administer our services
•  Communicate with you
•  Maintain security and fraud prevention
•  Comply with legal and regulatory requirements
   

We may also process your information for other purposes with your consent.

Under the UK GDPR, the lawful bases we rely on include:

(a) Your consent
(You can withdraw your consent at any time by contacting us at info@compliantcareresources.org.uk)

(b) We have a contractual obligation

(c) We have a legal obligation

We use cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, doing so may affect website functionality.

No — we do not process sensitive personal information.

We do not receive information from third parties, nor do we pass your information to third parties unless we are legally required to do so (for example, by public authorities, law enforcement agencies, fraud prevention agencies, Police or Trading Standards).

Your information is securely stored.
We have security measures in place to protect your data and limit access to authorised individuals only. We retain your data for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory or tax requirements.

Under data protection law, you have rights including:

Your right of access – You can request copies of your personal information.
Your right to rectification – You can ask us to correct information you believe is inaccurate or incomplete.
Your right to erasure – You can ask us to delete your personal information in certain circumstances.
Your right to restrict processing – You can ask us to limit how we use your personal information.
Your right to object to processing – You can object to us processing your information in certain circumstances.
Your right to data portability – You can ask us to transfer your information to another organisation or to you.

You are not required to pay any charge for exercising your rights. We have one month to respond to any request.

Please contact us at info@compliantcareresources.org.uk if you wish to make a request.

If you have concerns about how we use your personal information, please contact us at:
info@compliantcareresources.org.uk

You can also contact the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

ICO Helpline: 0303 123 1113
ICO Website: https://www.ico.org.uk